Privacy Policy
Last Updated: July 29, 2025
Dalorynexis ("we," "us," or "our") operates dalorynexis.com and provides online educational services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
Account Registration: Name, email address, password, phone number, profile picture, and educational preferences.
Payment Information: Billing details, payment card information (processed securely through third-party payment processors), and transaction history.
Course Enrollment: Learning preferences, course selections, progress data, and assessment results.
Communications: Messages sent through our platform, support inquiries, feedback, and survey responses.
User Content: Assignments, projects, forum posts, comments, and other materials you submit.
1.2 Automatically Collected Information
When you access our platform, we automatically collect:
Device Information: IP address, browser type, operating system, device identifiers, and hardware specifications.
Usage Data: Pages viewed, time spent on pages, click patterns, course interactions, video playback data, and navigation paths.
Cookies and Tracking: Session cookies, preference cookies, analytics cookies, and similar tracking technologies.
Location Data: General geographic location based on IP address.
1.3 Information From Third Parties
We may receive information from:
Social Media: Profile information when you connect social media accounts.
Educational Partners: Course completion data, certifications, and credentials.
Payment Processors: Transaction confirmation and payment status.
Analytics Providers: Aggregated usage statistics and performance metrics.
2. How We Use Your Information
We use collected information to:
2.1 Provide Services
Create and manage your account, process enrollments, deliver course content, facilitate live sessions, enable instructor interactions, track learning progress, issue certificates, and process payments.
2.2 Improve Platform
Analyze usage patterns, optimize user experience, develop new features, personalize learning recommendations, enhance course quality, and conduct research on educational effectiveness.
2.3 Communicate
Send account notifications, course updates, technical alerts, administrative messages, promotional offers (with consent), newsletters, and respond to inquiries.
2.4 Security and Compliance
Protect against fraud, prevent unauthorized access, enforce terms of service, comply with legal obligations, resolve disputes, and maintain platform integrity.
2.5 Marketing
Send promotional materials about courses, special offers, platform updates, and educational content (you may opt out at any time).
3. Information Sharing and Disclosure
We share your information only in specific circumstances:
3.1 With Your Consent
We share information when you explicitly authorize us to do so, such as connecting with other learners or sharing achievements publicly.
3.2 Service Providers
We engage third-party companies to perform services including:
Payment processing, hosting and infrastructure, email delivery, analytics and monitoring, customer support tools, video streaming platforms, and content delivery networks.
These providers have access only to information necessary to perform their functions and are obligated to maintain confidentiality.
3.3 Instructors and Educational Partners
Course instructors receive information necessary to provide educational services, including your name, progress data, submitted assignments, and participation in discussions.
3.4 Legal Requirements
We disclose information when required by law, legal process, court order, government request, or to protect rights, property, safety of our users and the public.
3.5 Business Transfers
In connection with mergers, acquisitions, restructuring, or sale of assets, your information may be transferred. We will notify you of any such change and choices you may have.
3.6 Aggregated Data
We share anonymized, aggregated, or de-identified data that cannot reasonably identify you with partners, researchers, and the public.
4. Data Retention
We retain your information for as long as necessary to:
Maintain your active account and provide services, comply with legal obligations and recordkeeping requirements, resolve disputes and enforce agreements, and maintain backups for disaster recovery.
Account Deletion: When you request account deletion, we remove or anonymize your personal information within 90 days, except where retention is required by law or legitimate business purposes.
Course Data: Learning progress, certificates, and completed course data may be retained longer for verification and credentialing purposes.
5. Your Rights and Choices
5.1 Access and Portability
You may request access to your personal information and receive a copy in a structured, commonly used format.
5.2 Correction
You can update inaccurate or incomplete information through your account settings or by contacting us.
5.3 Deletion
You may request deletion of your personal information, subject to legal and contractual retention requirements.
5.4 Opt-Out
Marketing Emails: Unsubscribe using the link in emails or through account settings.
Cookies: Manage preferences through browser settings or our cookie consent tool.
Analytics: Opt out of certain analytics through your account preferences.
5.5 Account Closure
You may close your account at any time. Contact support@dalorynexis.com for assistance.
5.6 Do Not Track
Our platform does not currently respond to Do Not Track signals due to lack of industry standards.
6. Security Measures
We implement comprehensive security measures:
Encryption: Data transmission encrypted using TLS/SSL protocols. Sensitive data encrypted at rest.
Access Controls: Role-based access restrictions, multi-factor authentication options, and regular access audits.
Infrastructure: Secure hosting environments, firewalls, intrusion detection systems, and regular security assessments.
Employee Training: Staff trained on data protection and privacy principles.
Incident Response: Procedures for detecting, responding to, and reporting security incidents.
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information.
7. International Data Transfers
Our platform serves users globally. Your information may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws.
When transferring data internationally, we ensure appropriate safeguards through standard contractual clauses, adequacy decisions, or other legally approved mechanisms.
8. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are under 16, do not provide information on our platform. If we learn we have collected information from a child under 16, we will delete it promptly.
Parents or guardians who believe we have collected information from a child under 16 should contact us immediately.
9. Cookies and Tracking Technologies
9.1 Types of Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core platform functionality, authentication, security | Session or 1 year |
| Preference | Remember your settings, language, display preferences | 1 year |
| Analytics | Understand usage patterns, measure performance | 2 years |
| Marketing | Deliver relevant advertisements, track campaign effectiveness | 1 year |
9.2 Managing Cookies
You can control cookies through browser settings. Blocking certain cookies may limit platform functionality.
9.3 Third-Party Tracking
We use third-party analytics and advertising services that may track your activity across websites. These services have their own privacy policies.
10. Third-Party Links
Our platform may contain links to external websites, services, or resources not operated by us. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
We will notify you of material changes by:
Posting the updated policy with a new "Last Updated" date, sending email notifications to registered users, displaying prominent notices on our platform, or providing in-app notifications.
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Email: support@dalorynexis.com
Phone: +27 82 062 7725
Address: 203 Lynnwood Rd, Brooklyn, Pretoria, 0083, South Africa
We will respond to inquiries within 30 days.
13. Data Protection Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.
14. Additional Disclosures
14.1 Automated Decision Making
We may use automated systems to personalize learning recommendations, suggest courses, and optimize content delivery. These decisions do not produce legal or similarly significant effects.
14.2 Recording of Sessions
Live instructional sessions may be recorded for educational purposes. Recordings may be made available to enrolled students and used for quality improvement. You will be notified before joining recorded sessions.
14.3 Public Forums
Information you post in discussion forums, course comments, or public profiles may be visible to other users. Exercise caution when sharing personal information publicly.
14.4 Testimonials
We may display testimonials and reviews with your consent. If you wish to update or delete your testimonial, contact us.
By using Dalorynexis services, you acknowledge that you have read, understood, and agree to this Privacy Policy.